All parts are supplied in good faith from our suppliers and should there be parts discontinued, unavailable or price increases that we can not absorb we will be happy to offer a refund should we be unable to fulfill your order.
Return most new, unopened items within 14 days of delivery for a refund less shipping and restocking fee. Note we cannot take back electrical components such as switches, circuit board and PCB.
Usually refunds are processed in a prompt manner once goods have been received by the seller.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship orders usually within 24hrs, more often than not the order is usually sent on the day. We can ship to virtually any address within Australia and overseas. Note that there are restrictions on some products (size and weight), and some products cannot be shipped to some destinations. We send heaps of parts all over the world using DHL and Australia Post airfreight and in accordance with the OFAC regulations we do not ship to the following countries: Cuba, Iran, North Korea, Libya, Balkans, Cote d’Ivoire, Congo, Iraq, Liberia, Sudan, Syria and Zimbabwe. We are currently successfully exporting our famous FRUCHILLA range concentrate overseas and are always happy to provide more countries the the opportunities of selling the best Slushie mix in the world(as far as we believe!)
Please contact us at email@example.com for more information about shipping. ALL INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR PAYING THEIR OWN LOCAL DUTIES, TAXES AND CUSTOM DOCUMENTATION FEES, WHICH ARE NOT COVERED IN THIS SHIPPING COSTS CALCULATED ON THIS SHOPPING CART. These costs are billed and payed directly through the carrier. The risk of loss or damage in shipping is governed by terms and claims processing procedures of the carrier.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Slushie Machines are generally heavier and bulkier items, this may incur additional charges depending on which Slushie Machine is selected and where it is being shipped to. The Slushie Machines which we sell are generally 230V and are designed to use in the Australian, European and other markets which are 220-240V, not the 110-120V US market. However, speak to us and we can see what we can do.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar. We reserve the right to adjust shipping accordingly including allowing free pick up from our Cheltenham warehouse. Prices are subject to change without notice as per the transport company shipping costs that are passed on.
We aim to please, should you have any concern, please contact us to find out how we can assist you.